CrossCountry blames the Government’s spending cuts for lack of train catering

In an email sent to staff, troubled operator CrossCountry Trains has blamed the Government for forcing it to slash the number of services where catering will be available from the May timetable change.The email states:

“We recognise that catering is an important part of the customer experience and have recruited into these roles over the last year.”

“However, as part of the Government’s spending review, we must adhere to a strict budgetary framework. This impacts every part of our business including catering onboard and means we cannot surpass our current headcount. Regrettably, this means that catering will not be available on as many services as we’d like. We fully recognise that this is challenging, and to help our customer plan, we will provide full details online of when and where catering is available.”

“We are undergoing a roster consultation on the new set diagrams and shall keep you updated throughout the process.”

Staff on the ground say that they don’t expect any job losses.

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